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TERMS OF SERVICE

Bernard N. Williams, BNW & Sons Auto Detail and bnwandsonsautodetail.com (is hereinafter, individually and collectively, “BNW”).  Before booking an appointment via phone or in person, or online with BNW, please read and agree to these terms of service. Once an appointment has been made, you are bound under the terms herein.

Booking Terms & Conditions

Customers must remove all personal belongings, money, valuables, weapons, persons, and other significant items from their vehicle prior to any type of detailing.

Neither BNW or any authorized representative of ours will be responsible, or accept any liability for any loss or damage to any personal property, including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Please ensure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with BNW.

All vehicles are cleaned at the customers' own risk and must be able to withstand normal cleaning processes.

BNW does not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off.

We cannot guarantee any firm times when accepting your booking.  Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing service.

We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty. While every effort will be made to keep scheduled booking appointments, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.

We accept payment via Cash App and Zelle, as well as debit and credit cards to secure the booking and payment of the balance after service is rendered. Debit/Credit cards shall be processed by Stripe.com.

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.  

All orders placed require name, address, phone number, email address, package selection, Vehicle Condition Verification and a signed Valuable Removal form. Service requests are not guaranteed at the time of booking and may be canceled at any time at the sole discretion of BNW.

BNW reserves the right to refuse service to anyone, as well as the right to refuse or deny customer demands above and beyond the booked detailing.

BNW will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Pricing Terms & Conditions

BNW requires a 20% deposit of the booking to reserve an appointment which will be applied toward the completion of the service.  We reserve the right to charge an hourly rate of $60 (or a proportion thereof) for any work that is not within the boundaries of the booking. A 50% surcharge of the booking will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.  Our prices are based on the detailing type, location distance, type of vehicle and condition of the vehicle and will be advertised as a “FROM” price, and BNW reserves the right to charge each vehicle accordingly.  BNW reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

BNW will send you SMS text and/or email messages to confirm your service request, provide information about the detailer matched to your job, and conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. BNW is not responsible for any of these potential costs.

BNW may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.  If your service request is matched to a provider, your contact info, location, and vehicle information will be shared with that service provider.

 

BNW may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.  All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

We may ask you where you heard about BNW in order to gauge our marketing strategies as well as conduct customer satisfaction surveys.  We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.  We reserve the right to charge a debit or credit card the full amount should the vehicle (s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy).

Cancellation Terms & Conditions

We require 24 hours notice to cancel any booking/detailing service to receive deposit refunds. Failure to provide 24 hours advance notice of cancellation will result in our retaining of the deposit.  Same-day appointments that are canceled will forfeit a deposit.

BNW reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.  BNW reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company.  Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from BNW voids our Service Guarantee. redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.  Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

Only services included in your order and additional services authorized by BNW are covered under our service guarantee. Any services not authorized by BNW are at the customer's own risk.

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of BNW.  Any claims must be filed within 48 hours of the completion of the service by emailing bnwautodetail@gmail.com. Pictures of the unsatisfactory portion of the service must be emailed to bnwautodetail@gmail.com within 24 hours of the claim being made.

Gift e-Cards & Gift Certificates

For payer verification purposes, Gift e-Cards & Gift Certificates have a 48-hour holding period before they can be redeemed for services.

Gift e-Cards & Gift Certificates can only be used once per vehicle per service, and cannot be combined or redeemed with any other additional discounts, coupons, or promotions.  The final price for services rendered may exceed the value of this gift certificate. Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.  Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.  Gift e-Cards & Gift Certificates reflect cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.  Any balances for services ordered are due at the time of service and do not include additional services or gratuity (tip).

Gift e-Cards and Gift Certificates expire 12 months from the date of purchase and is non-refundable if unredeemed.

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